Benefits of VCOA Roadside Relief Refund

Breakdowns and roadside rescues are never fun, but the VCOA's Roadside Relief Refund can make things a little easier. Unlike traditional Roadside Assistance plans that force you to use their network "solution," the VCOA's Roadside Relief Refund allows you to solve your problems by any available means - call your favorite towing company, rent a pickup truck, or phone a friend - whatever it takes to get the job done to your satisfaction.

Once the stress is behind you and the problem is solved, submit your receipts for a refund of eligible expenses incurred while solving the problem. You will be reimbursed for your out-of-pocket expenses, up to $100, for your towing solution. There are no hoops, rings, or per-authorization. Just submit your claim online within seven days of incurring the expense, and you get paid – up to $100 depending on the plan. It’s the easiest way to turn your frown upside down!

 

NEED TO FILE A CLAIM?

If you are currently a VCOA member with Roadside Relief coverage, please call the towing provider of your choice. Once your problem is resolved, collect a receipt from the towing provider and file a claim on the claims page. Provide a short narrative of the incident and a photo of the towing solution. We’ll take care of the rest.

FILE A CLAIM(opens in new tab)

THE FINE PRINT

BASIC ROADSIDE RELIEF PLAN
Coverage for two towing events per year and up to $100 in reimbursement per event

  1. The Basic Roadside Relief Plan provides for reimbursement of towing-related expenses to covered members, up to $100 per claim, for a maximum of two claims in a 12-month period.
  2. Reimbursement from the Roadside Relief Fund will be provided for towing-related expenses documented with legitimate receipts from towing and/or equipment providers. Eligible expenses include towing company charges, rental truck expenses, rental trailer expenses, labor/provider expenses associated with the actual towing/recovery of a covered motorcycle. Other expenses may or may not be eligible at the discretion of the Roadside Relief Refund.
  3. Towing, recovery or a solution to get you off the roadside may be completed by any qualified means necessary to the member’s satisfaction. Members may utilize any provider or means necessary to complete the recovery/towing/transport of the motorcycle to the location of their choice and submit for reimbursement.
  4. Expenses submitted for reimbursement must be strictly related to the towing/recovery of the motorcycle and clearly documented with receipts to legitimate providers. Handwritten receipts, credit card statements, bank statements, etc. will not be accepted as proof of expense. Receipts will be deemed legitimate at the sole discretion of the Roadside Relief Refund.
  5. Requests for reimbursement must be submitted within seven (7) days of the date indicated on any receipts submitted for reimbursement.
  6. New policyholders are subject to a 30-day waiting period from the date of purchase before coverage begins. Renewing customers without a lapse in coverage are not subject to the 30-day waiting period and enjoy continuous coverage.
  7. This is not a Motorcycle/Automobile Liability Insurance Contract.
  8. This is not a Motorcycle/Automobile Physical Damage Insurance Contract.
  9. A covered motorcycle must be inoperable to qualify for reimbursement. Coverage is not provided for general towing of a motorcycle for convenience, relocation, buy, sell, transfer or other circumstance unrelated to a mechanical/physical issue which prevents operation of the vehicle.